Grievance Redressal

We take complaints about our content seriously. This page explains how to raise one. It applies to all content on the Indian Politics website and newsletter, and follows the grievance-redressal approach set out for publishers of news and current affairs content in Part III of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Grievance Officer

Name: Saina Bisht
Email: saina.bisht@happychases.com
Address: HappyChases Media Works (OPC) Private Limited, HappyChases, Kursi Cowork, 3rd Floor, LK Logistics and Corporate Park, Raipur, Chhattisgarh 492015, India

What you can raise

• A factual error or misleading statement in a story.
• Content you believe is defamatory, invades privacy, or infringes copyright or other rights.
• Content you believe is unlawful or breaches our Editorial & AI Policy.
• A request for a right of reply.
• Privacy requests about your personal data (see our Privacy Policy).

How to file

Email saina.bisht@happychases.com with the subject line “Grievance” and include:

1. Your name and contact details (and, if you act for someone else, your authority to do so).
2. The link (URL) to each piece of content concerned, and the date of the newsletter if relevant.
3. The specific words, images or claims you object to.
4. Why you believe they are wrong, unlawful or harmful, with any supporting documents or links.
5. What you are asking us to do (for example, correct, clarify, add a response, or remove).

Incomplete complaints may take longer to resolve, and we may ask you for more information.

What happens next

• Acknowledgement: we aim to acknowledge your grievance within 24 hours of receipt.
• Decision: we aim to review it and communicate our decision within 15 days of receipt.
• Outcome: we may correct, update, clarify, add your response to, or remove the content, or decide that no change is warranted, giving brief reasons. Any action is taken in good faith and without admission of fault or liability.

If you are not satisfied with our decision, you may pursue any remedy available to you under applicable law. Before commencing proceedings, please note the dispute-resolution steps in our Terms of Use.

Please note

• Grievances are reviewed by the publisher. We may keep a record of your complaint and our correspondence.
• We do not respond to anonymous threats or demands, or to requests to remove accurate reporting simply because it is unwelcome.
• For urgent legal notices, write to the address above and mark the envelope and email “Legal notice”.